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WebAccess/DMP Data Transparency Notice ​

DATA TRANSPARENCY NOTICE

This statement is provided in accordance with the EU Data Act (Regulation (EU) 2023/2854), which establishes obligations for manufacturers and data holders to ensure users have transparent access to information about data collected, processed, and stored from connected devices and related services.

1. Data Collected ​

WADMP receives and stores data generated by connected devices (routers). This includes in particular:

  • Device identity and metadata (serial number, model, firmware version, configuration parameters).
  • Operational telemetry (status, session details, connectivity, performance metrics, and measurements).
  • Location and communication data (if enabled on the device, such as GPS coordinates).

In principle, any information collected and available in the router may be reported and stored in WADMP.

2. Purpose of Processing ​

  • WADMP does not use device data for its own commercial purposes.
  • Data is collected and stored exclusively for the customer’s use.
  • Advantech never uses customer data for analytics, development, or marketing unless the data has first been anonymized or aggregated, or unless the customer has given explicit consent.
  • Customers decide how to access, analyze, share, or further process their own data.

3. Data Storage and Retention ​

  • Configuration data (device settings, parameters) is stored for as long as the customer account exists.
  • Monitoring and telemetry data history (status, logs, metrics) is stored for 90 days. After this period, it is automatically deleted unless required otherwise by law or separate agreement.
  • The most recent Monitoring and telemetry data values are stored for 24 months.
  • All data is stored in AWS cloud infrastructure, Frankfurt region (Germany, EU).
  • No data is transferred outside the EU.

4. Support Access & Sharing ​

  • Advantech support personnel may access customer data only for the purposes of troubleshooting incidents and maintaining service operations.
  • Access is strictly role-based.
  • The act of access itself is not logged, but any modifications or changes to customer data are logged.
  • Customers are not automatically notified when support access occurs, but logs of changes are retained.
  • Data is not shared with third parties by Advantech.

5. Data Access, Portability & Sharing by the User ​

  • Customers retain full ownership and control of the data generated by their devices.
  • Customers may retrieve their data at any time through the available API interface or export functions.
  • Data exports are provided free of charge, without undue delay, and in commonly used, machine-readable formats (e.g., CSV, JSON).
  • Customers may share their data with third parties, either:
    • by granting access through the standard interfaces provided by WADMP (API, export), or
    • by exporting the data and transmitting it themselves.
  • No dedicated third-party interface beyond the standard mechanisms is provided.

6. Security & Confidentiality ​

  • Data in transit is encrypted; stored data is protected in line with AWS Frankfurt regional standards and Advantech internal security controls.
  • Confidential information and trade secrets contained in device data are protected and not disclosed.

7. Changes to Data Handling ​

  • Customers will be informed in advance of any material changes to the storage region, retention period, or data handling practices.