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Add a Device ​

NOTES

  • You must have the Add Devices permission to add a device to a company. See User Roles.
  • A device can connect to WebAccess/DMP only if the WebAccess/DMP Client App is installed. It is typically pre-installed during manufacturing, so in most cases adding the device is sufficient for it to connect. If needed, see Install or Upgrade the Client App.
  • Support for the WebAccess/DMP platform is limited for the S1 Router models.

Rules ​

  • Both newly manufactured and previously removed devices can be added.
  • A device can belong to only one company at a time.
  • A company can remove a device it previously added.
  • A device must be added to a company before it can be managed or monitored.
  • A Free company can add up to five unique devices.

Device limit for Free companies

Once five devices have been successfully added, no additional devices can be added, even if some are later removed. The limit is based on the total number of successful Add Device operations, not on the current number of devices.

Obtaining Device Information ​

The information required to add a device can be obtained in one of two ways.

From the WebAccess/DMP Client App on the router:

  1. Sign in to the router's web interface.
  2. Navigate to Router Apps (in the Customization section).
  3. Open the WebAccess/DMP Client App.
  4. Click Create Device on WA/DMP.
  5. Copy the displayed device information.

Router information

From the printed device label:

Device label

Adding a Device to a Company ​

  1. Navigate to the Dashboard from the side menu.

  2. Click the Add Devices button above the device table.

    Add Device

  3. Fill in the Add Device form:

    • Name (optional) — A human-readable name for easier identification.
    • MAC Address (required) — The MAC address of the ETH0 interface, exactly as shown on the device label (format: 00:0A:14:AA:BB:CC).
    • Serial Number (required) — The serial number exactly as printed on the device label.
    • IMEI (required for devices that provide one) — The IMEI number of the device.

    Filled Form

  4. To add several devices at once, enable Add multiple devices from CSV:

    • Prepare a CSV file using the format shown in the expandable help.
    • For large shipments, you can request a prepared device list from support.
    • Download a sample file: CSV Example File.

    Multiple devices from CSV

  5. Click Submit to complete the process.

    After a successful addition, the devices appear in the Device List for the company.

    Added Device